FAQs

  • How do I personalize my item?
When you select a product, the personalization options will be displayed. Click on the options and follow the instructions to input your customization details. Make sure to review your personalization before adding the item to your cart.
  • Can I preview how my personalization will look?
Yes. All items have a preview feature that shows your personalization on the item as you design it. This way, you can ensure everything looks just the way you want it before finalizing your order.
  • Are there any restrictions on personalization?
While we strive to accommodate various personalization requests, we have guidelines to ensure the quality and appropriateness of the products. Please avoid using offensive language or copyrighted materials in your personalization. Orders containing that are not appropriate will be cancelled immediately. NO EXCEPTIONS.
  • How long will it take to process my order?
Orders are processed and ready to ship within 2 to 7 business days depending on the item and level of personalization. During peak seasons and holidays increases processing times to 5 to 10 business. Orders currently being processed are listed at the top of the Oakers Lane website in the announcement bar.
  • What is considered "business days"?
Business days are Monday through Friday and do not include weekends or USA holidays.
  • Do you ship internationally?
Yes, we offer worldwide shipping for all our products, so you can enjoy our personalized gifts and accessories no matter where you are.
Import Duty and GST/VAT applicable in your country not included.
  • Are customs duties/taxes and VAT included in the price?
Prices displayed on our website do not include taxes/duties or VAT.
Tax and Custom fees are regulated by destination countries so charges will depend on the shipping address. Currently, the VAT is applied to some European countries and Canada.
    • Taxes/VAT: The standard VAT rate in the EU is in the range of 16 – 27%. In Canada, the tax rate you will be charged depends on your province.
    • Customs duties: Duty is only applied in certain countries. We cannot include it when you check out as it is managed and charged by the Customs at entry into your country. Your country's Customs department will inform you if there is a charge.
  • How much does shipping cost?
    Shipping costs vary depending on your location and the items in your order. Orders shipped to addresses within the contiguous USA (48 states) ship for free. You can see the shipping costs at checkout before finalizing your purchase.

    • What is the estimated delivery time?

    The delivery time depends on the items in your order, your location and the shipping method you choose. Typically, our personalized orders are processed and ready to ship within 2 to 7 business days. Delivery will vary by the shipping method you selected at checkout. You'll receive a tracking number once your order is shipped.

    • How can I track my order? 

    Once your order is shipped, you will receive a tracking number via email. Use this tracking number to monitor the progress of your package.
    You also can go to Track Your Order page on the Oakers Lane website by clicking here. You will need your email address and the order number.
    • My order tracking status has not been updated. What do I do?
    Tracking information may not be updated immediately for some reasons, such as:
    • The tracking number has just been created. After being sent out, your tracking number will need up to 7 business days to be updated due to delays between the scanning process and the website's updates.
    • The package may not be scanned until it reaches the regional hub near the destination.
    • The package is in transit between the origin and the destination country. Once the package leaves the origin country the tracking information will not be updated until it reaches the destination country. We suggest waiting for 5-7 business days & recheck the tracking link after that.
    However, if your tracking status has not been updated for over 10 business days, please contact our support team right away.
    • How can I get an Oakers Lane discount code?
      • Subscribe to our website to get 10% off.
        • FYI: The email including this code might take 15 to 20 minutes to reach your mailbox due to the high volume of requests.
        • Please wait and recheck all your mailboxes even the spam folder before placing your order.
          • Contact us if you don't receive the email after waiting.
          • Follow us on social media: We also share discount codes on our social media pages including TikTok, Instagram and Facebook. Follow us to stay up to date on our latest product drops and promotions.
      • Can I return or exchange personalized items?
        Unfortunately, we cannot accept returns or exchanges for personalized items unless they arrive damaged or defective. Please double-check your personalization details before placing your order.
        • Can I use Express Shipping to a P.O. Box?
        Packages can not be delivered to P.O. Boxes via express shipping. If a shipper should use a P.O. Box address, the recipient's telephone number must be included on the label.
        Your package that is addressed to a P.O. Box may be delayed, will not be covered by any UPS, Fedex Service Guarantee, and will require an address correction charge. 
        Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted.
          • What payment methods do you accept?
          We accept major credit and debit cards, as well as PayPal, for secure and convenient payment processing.
            • Do you offer bulk or corporate orders?
            Yes, we offer discounts for bulk orders and can accommodate corporate gifting. Please reach out to our customer support team for more information and personalized assistance. Message us here.
              • Where do orders placed on Oakers Lane ship from?
              We are a US-based company and our main warehouse is located in Central Florida. However, we partner with several professional printing and fulfillment centers across the United States, Europe, the United Kingdom, Australia, South Korea, China, and Canada. This enables us to process and ship orders in a timely manner.
              International orders are shipped from the warehouse closest to the shipping address as long as it has sufficient stock. 
              • Can I add multiple shipping addresses to my order?

              Unfortunately, no. Only one address can be used per order. If you need to send gifts or ship orders to more than one address, you will have a create a new order for each address.

              • Why did my items ship separately?

              Orders with multiple items may be separated into different shipments during the manufacturing process, which results in separate deliveries. However, you will not be charged any shipping fees.

              Once each shipment is dispatched, you are notified via email so you can keep track of the delivery process. If one of the packages does not arrive within 5-8 business days of the first package, please don't hesitate to contact usm for further assistance.

                • My item arrived damaged, what should I do?
                We apologize for any inconvenience. Please contact our customer support team within 3 days of receiving the damaged item. Provide photos of the damage and your order details to info@oakerslane.com, and we will assist you in resolving the issue. You can also message us here.
                  • Can I cancel or change my order after it's placed?
                  We aim to process orders quickly, so if you need to make changes or cancel your order, you are able to cancel your order as long as we haven't started working on your order. Items in "Fulfillment" are unable to be canceled or changed.
                  Changes or cancellations are not possible if the order has already been processed for shipping.
                    • Is my personal and payment information secure?
                    Yes, we take your privacy and security seriously. We use industry-standard encryption to protect your personal and payment information throughout the checkout process.